"kan chiong spider" is no help !!!

Aiyo, I guess I'm still kind of a disappointment to Brem bah... I had a weird customer today, and being a 'kan chiong spider', i made mistake while serving them...

This customer walk in straight to our showroom, i approached them and asked one of them, wear red shirt... he gave me a very 'KL' look... ignoring me... i thought they were Brem's customer,so i just stand aside observin them as Brem in on his phone ( tot they waiting for him ma)... When Brem ended his call, he just shouted to me "serve la"... oh.. so the first mistake is, i made a wrong asumption...

I walked over to the other guys who sat in the Honda Civic Type R... I tried to ask for his name, but he refuse to tell me... He asked me abt the car, so i share with him, den he request the key to start the engine.. so i jus got him e key and let him start the engine.. this is another mistake i made... Brem looked at me shaking his head... he then walked over and told the customer that this car is actually sold, so request customer to assist to handle it with care... my mistake here is that i wasnt inform that this car is sold... But... he wasnt the only customer who request to star engine ma.. Some customer oso had e same request and the other colleague oso did allow that...

This guy then told me that he had a trade in car, ask me to check for him how much we can offer him.. so i told down his car plate & nric and proceed to the office to check for him.. i invited him inside to take a seat while i check for him but he simply refused.. so i went right in and check for him... but tt leaptop seems to have problem with me.. i couldnt print out the paper... My third mistake of leavin the customer outside ...

Brem came into the picture and asked my wat am i doing, how can i leave my customer outside lik that? My admin gal, Clara saw and offer me to serve the customer outside while i continue checking the trade in for him... Another mistake in Brem's eye.. I got an admin to serve my customer...

The trade in car is too new hence wasn't able to give a valuation.. Brem then went out personally to help me tok to the customer... after some effort, the customer took my namecard and went off... they say they will have to think thru then call me back..

After they left, i knew Brem is going to give me a de-brief.. I'm prepared for that...
so he shared all my mistakes... I admitted each of them and took note of each point Brem shared with me seriously... As u know, I'm some one who will tears easily de, so when Brem kind of 'tell' me my mistakes in those serious tone, i acknowledge each of them, but with tears rolling in my eyes..

I guess i got my mentor Jeremy in trouble too bah.. He was called in to the office by Brem and ... private session.. He came out later and asked me wat happen... so i shared with him wat i did.. i told him i tried to get info from the cust but could not get any, not even his name.. Jeremy said, i did the right thing, but it's e customer who is inco-operative, hence it's not my fault... then i told him, e 2nd mistake is I allowed the customer to start engine. Jeremy asked if i was there when he start the engine? Yes, I'm standing right beside him. Jeremy said if this is e case then I'm at no fault too, cuz i was beside him.. As for the part whereby i left the customer outside and went in to check the trade in valuation, Jeremy asked why i din approach any of them to help.. i told him cuz i see everyone else busy with others things, and i tot that it only take me less than a min to get the valuation done, didn't expect the laptop to have prob oso..

Overall, Jeremy shared that in this case, it's wasn't my fault for all these.. just that this customer is a KL one, incooperative with me.. He said it's ok abt all that, at least I have this kind of experience and i can learn form there, so in future, i will know how to handle such customer...

Though I know none of them blame me for those mistakes, in fact they identify my mistake and taught me the right way... I'm very much appreciate that... at least i know wat i did wrong and wat i should do...

Okie... though i am still blaming myself for those mistakes, i grateful for the lessons learnt today!

= Be cool, be steady, dun be a kan chiong spider !!! =

reported by : small eye Eileen (-v-)...

The Marathon story...

Stressed up... I guess i gave myself too high an expectation & giving myself too much stress ...

I did not perform yet... expectation are high for me... and i tell myself, i cannot let them down, they provided so much for me, how can i still let them down rite? I'm kind of stress up... perhaps becuz the high expectation for myself... there's really alot of things which i dunnu and worst thing is, i dunnu what exactly is the thing that i dunnu... u get wat i mean...

each time i post a question, i find myself like a fool, such simple thing oso dunnu and i believe my question did piss them off too... not that i dun ask question, but each time i ask, i fear... cuz everytime i ask, i will find out that there are even more which i dunnu ,... it's a tough journey for me... but i tellmyself, cannot give up just like that ... if i can make a little name for myself durin my stay in SingTel, i dun see why i cant do it again here... Hang in there, and results will show some day.. i believe hardwork will be paid off !

Jeremy shared 2 stories with me, one of them is "The Marathon Story"...
A Marathon is a 42km long run, stamina & determination is what needed to complete the run... World record holder completed it in abt 2.5 hrs while a normal person takes abt 4-5 hrs to complete it.

To complete the run, u need stamina & determination, to win, u need an additional hardwork & power. If u wanna come in FIRST, more work is required from u. The journey is long & never easy, but if u are willing to perserve, u will make it. Whether just complete it of excel in it will depend on how much u put in .

It really touches me... My journey in my new trade was like a marathon too.. it is not easy but i have to perserve and run on. Run long, run far & run with style ! What i experienced is what the others never understand. Having a few case on hand and almost there, but 'pop', it just disappear... do u understand the kind of pain ??? Not once, not twice, but many a times... Just likechines saying, " the meat which is just near ur mouth, almost got it into ur mouth but jus slipped off .." So near yet so far ~~~

I had expected a hard journey and I'm prepared for it. This has been in my mind since the day i decided to leave SingTel and i told many that too... Let me be out and explore the outsode world, bang some wall, experiences some falls, pick up some skills and moves...

I believe, i really had bang those walls, those falls, and i defineity had learnt alot from them as well as those skills & experiences... Not sure where my future will be, but i just move on... 5 yrs down the road, i may be still in car trade, may go back to SingTel, may be on others trade... nobody knows, but i believe i will find my path one day & run with style !

I'll be in that marathon, running long, running far & running in style... We grown through hardship. I will take all these challenges and I'll be in style !





reported by : small eye Eileen (-v-)...

No 'tian ji' porridge for me !!!

No Tian Ji Zhou ( Frog Porridge) for me !!!

Just realise that i cant take "tian ji" ~~~

we had a grouping session on Saturday nite.... We knock off & left office @ abt 8pm... Ben drove us to chinatown for "tian ji zhou", followed by KTV session @ Lucky Chinatown - Kster Inc. Had a really fun time there ~~~

After KTV, they headed for supper, and i started to feel weird... feel lik vomitting... Stayed with them till 2plus den Jeremy drove us home while Ben go the other way...

Dashed straight into the toilet once i reach home & i turned into a MERLION !!! ya.. had everything vomit out and i notice my eyes were red & swollen !!!

Recallin... it seems that each time i ate tian ji, i'll not be able to digest it and will vomit everything out.. Now i realise... I CANT EAT TIAN JI !!! My GOD !!!


reported by : small eye Eileen (-v-)...

Cant get u out of my mind !!!

Some things are meant to be forever, some never be forgotten...

HE mean so much to me... though i've left HIM, i still cant get HIM out of my mind !!!
Dun make wild guess... I'm refering to SINGTEL !!! hahaha...

Had left this organisation for almost a month, but i still cant get over it... I MISS MY LOVEABLE FRIENDS ~~~ CRC, Bizsales,Direct Sales, CSE, Spost.... woolala~~~

it's kind of funny, i spent every single offday visiting SingTel, and i enjoyed every session, running from 1 building to another, meeting each group of people... haha.. all these catching up sessions make me feel so warm !!! I take them as my FAMILY after all .. hehe

Though i miss SingTel, i oso being to get adapted to my new job, new environment... hehe...

From SingTel to Starmotor -- a very big change for me but maybe both being with "S", tt's y i like both !!! hahaha

The most significant different is, I've got a wonderful boss & leader giving me all e support & assistances... this is wat i needed most too, and teamworkm is wat i experience in my new company ! hehe

reported by : small eye Eileen (-v-)...

* STARMOTOR *

New Job, New Environment, New Challenge, New Year !!!

Eileen Nai no longer appears in ur SingTel mailing list... Where is she ???

STARMOTOR PTE LTD !!!!

Yea.. I've joined STARMOTOR as sales advisor !!! Car Sales tt is... Woo.. a real new big change of job scope for me !!! When a door closes at one end, and the other open wide for you at e other, what will u do ??? For me, i choose to turn & head towards e opened door!!!

I think since i'm still so young, i should really give myself open to all these opportunities 7 exposure... Not that SingTel can't give me, just that there are too many problem i faced & there's no other option for me to turn to other dept... I can't be oways cope in this small little cage which doesn't comfort me rite? I had oways wanted to try out sales while i'm still young & having those energy... but no change for me in SingTel due to their rules & regulation... Haiz... But nvm... now i'm given a chance outside !

Anyway, I've built up my name & reput in SingTel.. SingTel oso gave me a big stage to perform during my youth-hood... hehe.. SingTel see me grow from a 17 yr old youth to a young adult of 21 !!! hahaha

STARMOTOR - another stage for me to 'perform'... 1 wk of work le... Still abit not use to ,being so relax.. haha.. maybe i'm be deskwork bounc for too long ba.. used to those days whereby u reach office, on PC & 'chiong" till knock off .. hahaha... Enjoyed my times building bond with new colleagues, my team leader & boss were nice, we all work as a team.. IN HARMONY & FUN !!!

Alot of things to learn, I'm totally new & green in this trade, but i really thank them for being so paitent & willingness to teach me, guide me ... My new family is forming here ...

Now i noe a few cars models, how to do loan, car insurance & today i learnt & experienced abit on COE bidding !!! We had a little bet on it, out of 3 catg, i only win 1 bet !!! haha.. no choice, had to treat my teammates coffee & snacks lor.. well, 2 other colleague oso lost this bet with me, so we shared !!! haha...

BUT ... one thing keep occupying my mind ~~~ My SINGTEL FRENZ ~~~ I MISS ALL OF THEM !!! Friday is my off day, CAN'T wait to make use of this day to VISIT THEM !!!
CRC --- BIZSALES --- SPOST ~~~

reported by : small eye Eileen (-v-)...

a special Leap Year 2008--- Bye SingTel

LeapYear 2008 --- making it more special this year... It's my last day of service with SingTel.

It's nv easy to say goodbye, at alone saying gdbye to my beloved company & frenz here !

Spost Courier -Rosli came in the morning and hand me a big bag... Famous Amos from Spost customerize network !!! Mani,Sham,Sofia, Yunida,Shirin,Asiah,Fiza shared tt gift... OMG !!! wat a surprise... I'm touched, very touched... tears were rolling in my eyes... OMG !!! I'm gonna miss each of u !!!

Went around SingTel to bid gdbye to all... sad to say, many of the sales were out for the Bizsales - BG talk @ Suntec, so din catch many of them...

Manage to get hold of someand took pic with them... I'm glad, i manage to hold back my tears.. i really HOLD & STOP them from coming out of my eyes....

Though didn't catch many of them on my last day, but had lunched with them these whole week... team by team.. lolz... I'm suppose to follow my diet plan de...Oh.. Sorry William (fitness consultant) i din give u 100% committment again :p)..

Dinner with Dex & Valarie (Bizsales - Silver),Spost w/hse (Peter, Jason, Gerald, Ivan, Elaine)

Lunch with Daryl, Eric, Rachel (Bizsales - Gold), Direct sales - Jason Chu (GOLD), Silver team (Susan, Lynn, Shinta, Gary, Matthew, Alejandro,Alvin), CPE - Kenny, Yvonne, Gina, WanFen..

Still on waiting list ... Alex Low, Eddy Yeo ( Mon, 3 March) & Thomas Goh... haha.. see when i can meet them ba...

My Farewell was a fun one with my lovely bizsales frenz... Serene Tang, Elyn Lim, Daryl Sim & cousin Jaymie !

On 3 march, i rec'd a call from CRC - Sammie ... Oh.. she mux be mad abt my leaving.. haha.. true enuf, i picked up e call, and she was like "XIAO MEI ..." ..ya, she very shocked & angry abt my leaving... Sorry Sammie Sis, I noe i disappointed and anger u with this decision ... but there's just too much things tt happen which made me choose to leave...

It was a really painful struggle for me... jus like leaving HOME... SINGTEL has oways been my home, with so many family members... It's really sad... How much tears ? How much struggle? How much pain ? How many hearts i disapoint & hurt? But the most hurtful one is MY HEART... I'm leaving HOME, leaving my FAMILY...

Hey FAMILY, I'm gonna miss each and every one of u !!! Pls keep in touch with me !!! I'll oways remb & love ya !!!

Slides of my farewell ---

http://www.slide.com/r/wMGKwNUIpj9dZX1gfIZAHtcNlt_ra1ja?previous_view=mscd_embedded_url&view=original

My D.Director - AndrewWong

Direct Sales - Silver Team ( Susan.Me.Shinta.Lynn.Alejandro.Gary.Alvin.Matthew)

Darren Goh - (He call me BaoBei-- haha)

Prince Eric - ( He call me Little Princess- haha)

Spost w.hse ( Peter.Gerald.Jason.Me.Elaine.Ivan)

Bizsales D.Director - Joey Tan

Rachel Tan & Jenny Pek

Senior Mgr Mr Ho & Operation Mgr Chelvam

Sunshine Mgr Marcus & Mgr Gary

Gina.WanFen.Me.Kenny

Spost Maz (oso his last day) & Rosli

Daryl.Elyn.Serene.Me

Alex Low

Eddy Yeo

reported by : small eye Eileen (-v-)...

I resigned ~~~

After much thoughts, i still choose to leave... I RESIGNED ...
it's a painful decision.... but i guess... i have to move on...

too many issue lead to this decision... alot of struggles esp when so many ppl are asking u to stay..how much advises have i heard? how much tears have i dropped? how many sleepless nites? how many ppl i am gg to disappoint???

Sorry guys, i decided to move on....

My last day shall be 29 Feb 2008 ~~~ LEAP YEAR !!!!

reported by : small eye Eileen (-v-)...